FREE SHIPPING IN HONG KONG WITH ANY PURCHASE OVER HK$350
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      Terms & Conditions (Updated as of 20 April 2021)

      These terms are only available in the English language. 

      Please read these terms of use carefully before using this website.

      Welcome to MOODLABBYLORRAINE. ("MOODLABBYLORRAINE," "we" or "us") website, MOODLABBYLORRAINE.com (the "site"). We ask that you abide by the terms and conditions that follow, along with any other terms and conditions that may appear on the site from time-to-time. Your use of the site constitutes your agreement with the conditions that follow and we reserve the right to revise these conditions at any time. When we make changes, we will post them here. You agree to check this section periodically to be aware of any changes and your continued use of the site shall be considered your agreement to any modified conditions. If you do not agree to these conditions, please do not use the site.

       

      Terms of Sale

      Our store is hosted on Shopify inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of our products, violate any laws in your jurisdiction (including but not limited to copyright laws). 

       

      Payment methods

      We accept payment by Visa / Mastercard / American Express. Credit card payment is made with strip. All transactions are encrypted and 100% secure. We also accept PayPal, apple pay, and google pay or PayMe upon request.

      You must be eligible to make the transaction. This site is available to those who meet our terms of eligibility. When ordering items from the site, you will be required to provide your personal information and payment details. You represent and warrant that the information you provide is accurate and valid. Where payment is concerned, you confirm that you are the cardholder or that you have been specifically authorised by the cardholder to use the card for the full value of the specific transaction. Where a payment is made via PayPal, you have authorised PayPal to process a charge or charges in the amount of the total purchase price.

      We reserve the right not to accept your order at our sole discretion. Your order may not be accepted, for example, in the following circumstances: payment has not been received, shipping restrictions apply, that an item has been withdrawn or that an item is out of stock.

       

      Pricing and Availability

      Whilst we try and ensure that all details, descriptions and prices which appear on the site are accurate, errors may occur. If we discover an error in the price of any item which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the items, you will receive a full refund.

      The prices quoted on this site are final prices, which may vary either higher or lower than the prices in stores. You acknowledge that the prices quoted on the site at the time of ordering will be honored.

       

      MOODLABBYLORRAINE is not responsible for any changes in currency value or conversion rates that your bank or credit card company may use when charging in your country’s currency. 

      Stock levels are subject to availability and we do our best to ensure all orders are packed accordingly to the desired quantities and styles. Should any order not be fulfilled by our warehouse upon packing due to items becoming out of stock, we will inform you of this as soon as possible. We will refund you for the out of stock item(s) upon packing and send the rest of your items. We do not hold any orders and cannot cancel orders at this point of the process. Orders will be packed and shipped as usual in our normal processes and procedures. We reserve the right to restrict multiple quantities of the same item being shipped to any one customer or shipping address.

       

      Discount Codes & Coupon Codes

      Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered. We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this website. Only one promotional discount code can be applied to an order. The conditions of use relating to any discount code will be specified at the time of issue.

       

      Shipping & Returns

      Shipping

      All orders are shipped from Hong Kong. We aim to dispatch all the orders within 14 business days once the payment has been settled. Orders may take longer due to unforeseen circumstances. You will receive an order confirmation email once your order has been successfully placed and will be followed by an additional shipping confirmation email once your order has been shipped. This email will include carrier and tracking info for your parcel. Please note that during sale, dispatch time may take up to 7 days.

      We are only currently shipping within Hong Kong.

       

      Damage & Defective Items

      Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

       

      Returns, Exchanges & Refunds

      Due to the importance of hygienic handling, we do not accept returns, exchanges & refunds of all items.

      Unfortunately, we cannot accept returns on sale items or gift cards.

       

      Product Information

      Most MOODLABBYLORRAINE products displayed on the site are available in select stores around the world while supplies last. In some cases, all merchandise displayed on the site may not be available for sale in stores.

       

      Colours 

      We do our best to make sure that the colours displayed on our Website are accurate, the actual colours may vary. Differences in monitors and the device you use to view the website will result in subtle differences in colour and textures.

       

      Privacy Policy

      MOODLABBYLORRAINE respects your privacy. Any personal details we receive from you, as a result of an enquiry or order, will be kept secure and will not be shared or sold to any third party.

      MOODLABBYLORRAINE mailing list is used only to notify MOODLABBYLORRAINE members and customers of sale promotions, news and new products. If you wish to be removed from the list, please contact us

       

      Intellectual Property

      All our graphics, patterns, and products are owned by MOODLABBYLORRAINE and registered intellectual property and trademarked. Any use of our design or infringement will result in legal actions.

       

      Complaints

      Your thoughts are the greatest asset of our brand.
      Please let us know if you have any complaints or comments at: MOODLABBYLORRAINE@gmail.com